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You can cancel or amend your tourist service reservation before the starting date of the service. During the booking process, a cancellation deadline date and cancellation penalty amount are clearly stated. The cancellation deadline date is related to the starting date of the service booked and the cancellation penalty amount depends on the total payable amount for the reservation. These cancellation deadline date and penalty amount may vary for different tourist services, different hotels, listed in our web site and different periods of the year. Please pay attention to these cancellation terms when you make your booking, to avoid cancellation or no show penalties. If you cancel your booking before the cancellation deadline, stated during the booking process, no cancellation penalty will be applied and you will receive back in full amount any funds transferred. In case you cancel your booking after the cancellation deadline term, the cancellation penalty stated during the booking process will apply. After you have cancelled your reservation you will receive an email or a phone call to confirm your cancellation. You cannot cancel your tourist service reservation after the starting date of the service. When you make your booking with Penelope-palace.com you receive a unique number of your reservation. You can use your e-mail address and booking number to log into our website and cancel your booking. To make a modification of your booking you can send us an inquiry by e-mail or use the contact forms on this website.
In case you cancel your booking with us, you will receive a refund using the same payment method that you used to pay your booking. For refunds of credit card payments and payments, made online by MoneyBookers or PayPal, no refund fees are due. The refund can be made only to the same credit card or MoneyBookers or PayPal account, used for the payment. For refunds by bank transfer, the bank charges for the reverse bank transfer from our account to yours are paid by you as a refund fee.